Home services/Plumbing
A $400 repair or a $5,000 install. Hear the ten minutes that decide it.
SalesAsk records every service visit, scores the repair or replace conversation against your process, and coaches the tech before the next door.
Only the repair was quoted.
1,000+ sales teams rely on SalesAsk.
Your best tech closes 35 pointsmore often than your newest one.
Every tech knows the equipment. What your best plumbers do differently is present the replacement without sounding pushy, and bring up water treatment when they see the cue. SalesAsk scores every visit so you can hear exactly how they do it.
Sound familiar?
The CRM shows what was sold. Not what was never said.
What plumbing owners and service managers told us before every visit was recorded, and what changed after.
“My tech fixed the leak and left. The water heater was fifteen years old.”Every visit is checked for repair and replace options, so you see who only quotes the fix.
“I have one service manager and twenty trucks on the road.”Every visit is scored, so the review takes five minutes and starts at the moment that mattered.
“Nobody has mentioned water treatment in months.”Every visit where water treatment or the maintenance plan was skipped gets flagged, with the moment ready to replay.
The rep taps record on iPhone, iPad or Apple Watch. Coach Dean gets the full conversation, not a manager’s memory of it.
Explore recordingsThis week
+37% close rateTeam average, up from last month
View dashboardEvery step you already teach, checked on every visit, with the line from the visit that proves it.
Explore virtual ridealongsCoaching moment
You skipped financing. Here is how to bring it up next time.Marcus Reid · Water heater visit
Specific feedback lands in the rep’s pocket minutes after the visit ends, tied to the moment it turned.
Explore Coach DeanScore every visit against your process
From the diagnosis to the signed work order, every step is checked so techs know exactly what to change.
- Your steps, not a generic template
- Quote and timestamp behind every score
- Built for repair or replace conversations
No more notes in the truck
SalesAsk writes the CRM notes, sets the next step and logs the visit in ServiceTitan, Housecall Pro or Jobber.
- Notes written from the conversation
- Next steps and follow-ups set automatically
- Syncs with the tools you already use
Coaching before the next visit
Coach Dean sends each tech specific feedback minutes after the visit, with the line it came from.
- Private to the rep first
- Practice the missed step with AI roleplays
- Managers see who improved
“It has allowed us to develop our people faster, hold them accountable, and deliver a better experience for our customers.”
“My sales guys are even coaching themselves with Coach Dean.”
“A huge increase in closing percentages. A huge increase in retention. The whole business is better.”
“What SalesAsk has done is pull out the steps that should have happened, highlight areas we can improve, and give us real-time feedback we can actually act on.”
“It's like having my sales manager on every call.”
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Resources
Featured insights
Notes from Builder Innovator: the stack we kept seeing and the gaps every VP mentioned.
Read the articleHow to turn your best rep's process into the standard every rep follows.
Get the playbookWhat gets said at the kitchen table, and what it means for your close rate.
Read the report
FAQ
Plumbing questions
The tech taps record at the door and SalesAsk hears the diagnosis, the options and the close. Coach Dean scores the visit against your own steps: was the problem explained in plain language, were repair and replace both presented, was financing offered, did the maintenance plan come up. Managers see where each tech goes off process without riding along.
Yes, along with Jobber and Housecall Pro. Summaries, action items and next steps from every recorded visit sync to the job record, so nothing depends on what the tech remembers to type in the truck.
Some hesitation at the start is normal. Your top techs usually come around first, once their best visits become the training material for the rest of the team. Newer techs tend to like it most, because they hear how experienced plumbers explain a diagnosis and present options instead of guessing. It is coaching, not surveillance.
In most places it is legal to record customer conversations for training and quality control, whether the tech is in the basement, under the sink or at the kitchen table. A few locations have two-party consent laws that require you to tell the homeowner before recording starts. Our guidelines list those locations.
Most teams are set up in under two hours. Techs record on the iPhone or Apple Watch they already carry, so there is no hardware to buy and nothing to install in the truck. Basements and crawl spaces are captured clearly too.