Customer story

How Taylor Morrison's sales team boosted performance with SalesAsk

Taylor Morrison
How Taylor Morrison's sales team boosted performance with SalesAsk
18%
Avg project size increase
15%
Increased avg project value
10%
Avg close rates increase
4.5 Days
Avg time savings
All stories
Company
Taylor Morrison
Industry
Home Builders
Website
Company size
Featured
Austin Lanford
Sales Manager
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Overview

How Taylor Morrison improved sales performance with SalesAsk

Learn how Taylor Morrison's sales team used SalesAsk AI to boost close rates, increase project values, and save time on sales coaching.

The problem

The challenge

Model-home traffic was solid, but insights from visits and follow-ups were scattered across notes and memories. Managers couldn’t sit in on every appointment, and coaching often lagged a week or more. The team needed a simple way to surface missed questions, capture buyer intent, and coach reps quickly, without more meetings.

Turning to SalesAsk

How SalesAsk helped

AI coaching on every visit‍

SalesAsk listens, scores by sales steps, and points out what to fix next time.

Coach Dean for targeted practice‍

Reps role-play tough moments and apply the exact phrasing that works.

Organized summaries for builders‍

Scope, timeline, budget, competitors, and next steps captured in one view.

Consistent process, less overhead‍

Leaders focus on patterns and top coaching moves, not manual reviews.

Results

The results

Higher conversion‍

Appointment-to-contract rate rose 16% as reps got nudges on budget checks, timeline, and commitment language in the moment.

More options revenue‍

Structured follow-ups tied to buyer interests added +$1,950 in average options and upgrades per home.

Faster decisions

Average time from first visit to contract dropped by 4.5 days thanks to clear next steps and commitment tracking.

Stronger onboarding

New reps hit target talk-tracks in 3 weeks vs 6 weeks prior.

Less manager load

Leaders cut review time by 50% with AI summaries and auto-flagged moments.

Security and compliance

Real sales conversations, protected like they should be.

An independent auditor has checked how we protect your recordings. Your data is never sold and never used to train models for other companies, and consent tools cover all 50 states.

SOC 2 Type IGDPRRole-based access
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